Services

Proactive Networx offers a comprehensive suite of services to enable and protect your network. Services are available in one of four retainer packages, or by the hour.
Services include:
• Initial Documentation
• Network Management
• Security

Additional services are also available including Offsite Backup, 24/7 Technical Support, Norton Antivirus/Exchange Server, and Disaster Recovery Plans.

Initial Documentation

• Detail the topology of the network using Microsoft Visio. This will allow the customer to see a visual blueprint of their network. This will include highlighting all router interfaces and ports that are open as well as all IP addresses of the nodes on the network.

• Label all nodes on the network with IP address and map drives to the server. This will help secure the network as well as identify any cabling or connectivity problems.

• Label all cable connections at both the computer and hub/switch location.

• Document all router configurations.

• Create a baseline of all the network use of bandwidth and protocols on the network. This will be important in the event that a computer gets compromised and causes network congestion. ProActive Networx can compare baseline data with the compromised data and find the solution to the problem.

Network Management

• Set up Microsoft Windows updates for all the computers on the network.

• Set up Dell updates on all computers (For Dell computers).

• Manage all software on network, which includes upgrading newer versions, installation, and uninstalling unneeded software.

• Monitor network traffic and compare with baseline.

• Monitor and maintain all traffic that is coming through the firewall.

• Update firewall firmware.

• Make changes to firewall rules as needed.

• Monitor and maintain all traffic that is coming through the router.

• Update router firmware as needed.

• Make changes to router configurations as needed (block ports that promote spreading of viruses).

• Maintain all desktop and laptop computers, which will include email settings, printer settings, all software programs and virus control (must have virus software).

• Schedule and maintain all backups to the server for each computer that maintains important data, schedule a regular onsite backup for the server, which includes full and incremental backups based on the needs of the network.

Security

• Set up IPFW rules on firewall and close all ports that are not being used (this is based on the type of firewall that will be used). IPFW is a packet filtering tool that can be set up on a Unix type firewall. It will monitor each packet that is coming into the network. This will help prevent unwanted users from trying to gain access to the network as well as help preventing the spread of certain viruses and worms.

• Set up Network Address Translation (NAT) on the router for protection against the Internet. Setting up NAT on the router allows all the internal computers to be anonymous to the Internet, which keeps unwanted users from trying to access a specific computer on the internal network.

• Set up all users on the network with the correct username and group permissions.

• Monitor firewall and router logs for "suspicious" traffic.

• Define and document basic local security policy

• Set up Virtual Private Network (VPN) connections for remote connections (based on company's network needs). This allows a user to access the company network as if they were at the office except that they can do this from a remote location, like home. A VPN encrypts the connection between the home user and the network, making the connection extremely secure.

• Set up encryption on secure files and folders (based on company's network needs).

• Secure email as needed.

• Set up Public Key Infrastructure (PKI) on the network (based on company's network needs). PKI is the combination of software, encryption technologies, and services that enables companies to protect the security of their communications and business transactions on the Internet.

• Secure desktop and laptop computers with proper authentication.

• Secure physical location (are the servers locked up?)

• Educate the end users on social engineering.

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